This course enables participants to learn about the best practices for implementing and managing a Quality Management System (QMS) as specified in ISO 9001:2015, as well as ISO 9004 (Managing for the sustained success of an organization)

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Course Description

This course enables participants to learn about the best practices for implementing and managing a Quality Management System (QMS) as specified in ISO 9001:2015, as well as ISO 9004 (Managing for the sustained success of an organization — A quality management approach). The participant will learn the different components of a QMS, including the QMS quality manual, required procedures, records, measuring performance, management’s commitment, internal audit, management review and continual improvement.

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Exam Information

Course Objectives

  • Introduction to the ISO 9000 family of standards
  • Introduction to management systems and the process approach
  • Fundamental principles of Quality Management
  • General requirements: presentation of the clauses 4 to 8 of ISO 9001
  • Implementation phases of the ISO 9001 framework
  • Continual improvement of Quality
  • Conducting an ISO 9001 certification audit

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